NATURAL SYSTEMS- Legal Notice
This Legal Notice sets out the General Terms and Conditions regulating access to and use of the Website which Natural Systems Distribuciones® makes available to Internet users at no cost through the domain naturalsystems.eu.
Natural Systems Distribuciones® is a registered trademark owned by the company Suministros de Jardinería y Viveros, S.L. with Tax Code B14757017 and registered office at C/ Marconi 8, 14550, Montilla, Córdoba, filed with the Companies Register of Córdoba on page CO-24159, volume 1911, folio 59, entry 1.
Access to and use of this Website implies full acceptance of these general terms and conditions in the version published as soon when the User accesses it, without prejudice to any specific conditions that could apply to certain specific services of the Website.
The General Terms and Conditions regulating access to and use of this Website are set out below.
Access, browsing and use of the naturalsystems.eu Website is the responsibility of the User.
All intellectual property in relation to the elements included in this Website, including its source code, design, browsing structure, databases and other displayed resources, corresponds to Suministros de Jardinería y Viveros, S.L., either due to holding their operating rights (reproduction, distribution, public communication and transformation) or due to possessing the necessary operating licences for their use.
The viewing, printing and downloading of part of the Website contents is only authorised under the following conditions:
Some of the Website images may come from third party websites or image Banks. They are all used in good faith and are published subject to licences that permit their commercial use free of charge or after paying transmission and usage royalties. In such cases the author and source are properly specified and they are regulated by the licence specified in the place of origin.
Suministros de Jardinería y Viveros, S.L. also holds the industrial property rights related to its products and services. References made on the Website to the products and services of third parties do not imply the existence of any rights or liability over the same, or any endorsement, sponsorship or recommendation by the brand, unless this is expressly indicated.
The unauthorised use of the information appearing on the Website and its resale, and the infringement of the intellectual and industrial property rights held by Natural Systems® or any third party shall give rise to the liabilities established by law.
No links shall be made to the Website from any other site without the prior and express consent of Suministros de Jardinería y Viveros, S.L.
With a view to improving the Website services, Suministros de Jardinería y Viveros, S.L.reserves the right to make modifications to and update the information appearing on the Website as well as its settings and design and this Legal Notice or any other specific condition at any time and without notice.
Suministros de Jardinería y Viveros S.L., cannot guarantee the non-existence of interruptions or errors in accessing the Website or its contents. Nonetheless, it undertakes to take all steps to correct errors, updates and restore communications with the utmost diligence, except in the case of Force Majeure events.
Suministros de Jardinería y Viveros S.L., assumes no liability whatsoever arising from the contents, information or services to which links are established from the Website, neither does it guarantee the absence of viruses or other elements in said contents, information or services that could produce alterations in the computer system (hardware and software), in the documents or files of the User and it declines all liability for damages caused to the user for this reason. The User is informed that communications via open networks are not safe and it is their responsibility to take all the appropriate technical measures to control such risks, within reason, and prevent damage to their equipment, the loss of data and the theft of confidential information. To that end, they must ensure that their systems for detecting malware such as viruses, Trojans, etc. are kept updated as well as the security patches of the browsers they use. For more information, consult your Internet access provider.
The Internet connection required to access the service is not provided by the Company owning the website and is the User’s responsibility.
Similarly, the Information Society services provided on the Website and not subject to prior contracting are offered to the User at no cost and the User is only obliged to comply with the regulations established in this Legal Notice. Consequently, in relation to such services, Suministros de Jardinería y Viveros, S.L. has no obligation to comply with certain Website availability levels or take any specific security measures. Likewise, Suministros de Jardinería y Viveros, S.L. may suspend, withdraw or cancel some or all of the services not subject to contracting at any time, without notice. The above provision shall not affect those services that are reserved for registered Users or are previously contracted, and these shall be governed by their specific conditions.
Suministros de Jardinería y Viveros S.L., declines all liability for the use made by third parties of the information published on the Website or for damages suffered or economic losses that could directly or indirectly generate economic, material losses or the loss of data due to the use of such information.
Some areas of the Website permit communications by Users by sending texts through the forms provided for such purposes. The use of this communication channel implies knowing and previously accepting the following conditions:
Similarly, the Users also acknowledge:
These General Terms and Conditions shall be governed by the laws of Spain.
Access to and use of the naturalsystems.eu Website is conditional on the express and prior waiver of any jurisdiction that could correspond to the User in exercising the rights arising from the use and contents of the Website, and the User expressly agrees to submit to the Courts of Montilla (Spain) for the purpose of resolving any dispute that could arise from their use.
Furthermore, in accordance with Article 14.1 of Regulation 524/2013 on online dispute resolution, we hereby inform you of the existence of an online dispute resolution platform provided by the European Commission and the possibility of filing complaints through said platform by clicking on the following link: ENLACE.
The relations between Suministros de Jardinería y Viveros, S.L. and third parties (hereinafter, the “Users”) who contract the services or products offered on the Website shall be expressly regulated by these General Terms and Conditions of Contract, along with any Specific Conditions that may be established.
These General terms and Conditions have been drafted in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Conditions of Contract, Law 7/1996 on Retail Commerce Regulations, Law 59/2003 of 19 December on Electronic Signature and all other legal provisions that may apply.
As a wholesale distributor, Natural Systems sells only to wholesalers and professionals, expressly ruling out the application of Royal Legislative Decree 1/2007 of 16 November, approving the Revised Text of the General Law for the Protection of Consumers and Users and other complementary laws.
The use of any of the services offered on the Website means the unreserved acceptance by the User of each and every one of the General Conditions of Contract, the General Terms and Conditions for the use of the Website and, as applicable, the Specific Conditions that govern the purchase, depending on the case.
Suministros de Jardinería y Viveros S.L., hereby informs you that the steps to take to purchase goods or obtain the provision of the services offered are those set out in these General Terms and Conditions and any other specific conditions indicated on screen while browsing, which the User declares they know and accept as being necessary to access the products and services offered on the Website.
All information furnished during the contracting process shall be stored by Suministros de Jardinería y Viveros, S.L in such a way that the User may request information related to the transactions they have carried out by sending a request in writing or by email during the previous six months. Modifications to and/or corrections of the data provided by the User while browsing shall be made in accordance with the instructions set out on the Website.
The Marketplace that Suministros de Jardinería y Viveros, S.L. Natural Systems Distribuciones ® places at the disposal of the Client through the naturalsystems.eu link does not permit the purchase-sale of products directly to third party sellers.
The services offered on the Website shall be governed by both the provisions of these General Terms and Conditions and in particular, by the Specific Conditions set for each of those services.
To provide access to the services offered through the Website, Suministros de Jardinería y Viveros S.L. may give the User a Login and Password. The Login and Password given to the User are identification elements that enable access to the services and they are personal and non-transferable. The Distributor may change the Login and/or Password, giving adequate notice and in such cases the modified passwords shall no longer be valid.
All the technical resources and requirements needed to access the Website and the services it offers shall be paid for by the User, including any expenses or taxes incurred as a result of providing such services.
After accessing, in order to use the different services, the User must follow all the indications and instructions shown on screen, and for this purpose, comply with the Specific Conditions and the other forms established for each service, which entails reading and accepting all the general provisions set out in the General Conditions of Use of the Website, in these General Conditions of Contract and, as applicable, in the Specific Conditions that may apply.
Lastly, we hereby inform the User that after placing an order, the Customer Service Department of Suministros de Jardinería y Viveros, S.L. shall send the User by email a document confirming the contract together with the invoice that shall be attached to the same.
The products offered on the Natural Systems Distribuciones Website shall be shown on screen, along with their features and prices. In cases in which the product price is determined by weight, the price per kg shall be indicated, or the price of the packaged product, but in this case, the final price indicated on the purchase receipt shall depend on the real weight of the product.
In addition, the total sum of the costs incurred in shipping each order to the home of the User shall be shown on screen, which shall always be paid by the Buyer. The prices indicated on screen are expressed in euros and do not include VAT or any other tax that could apply, and they shall in all cases be the current prices. Offers shall be duly indicated on screen.Suministros de Jardinería y Viveros, S.L. reserves the right to decide which products shall be exhibited and offered to Users on the Website, depending on the case. This way, the Company may add new products to those included in the Store at any time, based on the understanding that unless indicated to the contrary, those new products shall be governed by the General Terms and Conditions in force at that time. Furthermore, Suministros de Jardinería y Viveros, S.L. reserves the right to no longer provide access to any of the products on sale in the Store at any time and without notice.
To purchase the products offered on the Natural Systems Distribuciones Website, Users must register. To that end, said Users must be over eighteen (18) and obey the instructions show non screen, which require the execution of the following instructions and any other instructions that may be included on the different Store screens:
The Login and Password provided by Suministros de Jardinería y Viveros, S.L. to the User are identification elements required to access and make purchases and they are personal and non-transferable.
The User may not change the Login but they may change the Password, in which case the original passwords shall no longer be valid.
In the event of forgetting the Password, a new one shall be sent to the User at the email address that was registered.
Once the User has registered, to purchase the products, they must add the product they wish to purchase to their Shopping Cart, following the instructions shown on screen. After selecting all the products, they must validate the delivery date and accept the purchase, which means reading and irrevocably accepting each of these General Terms and Conditions and, as applicable, the Specific Conditions that may apply. The purchase prices shall be those in force at the time of placing the order.
The amount of the purchase at the time of confirming the order may not match the final amount of the order due to the existence of products with variable weights in the delivery.
After making the purchase, the Customer Service Department of Suministros de Jardinería y Viveros, S.L. shall send the User a document confirming the transaction as soon as possible and in all cases within 24 hours of making the purchase. The Client may also request the respective invoice to be sent. The order confirmation and the purchase receipt shall not be valid as an invoice.
Suministros de Jardinería y Viveros S.L. reserves the right to cancel the Login and Password and hence access to the Store of any User with negative or unpaid balances with the Company, in addition to not allowing any User who uses the Website and purchases in bad faith or breaches any of these General Terms and Conditions or Specific Conditions that may apply or abuses the different offers or promotions to place any orders.
In relation to communications regarding the state, incidents and/or management of orders, the Distributor shall contact the User through the different channels provided, namely,telephone, SMS, chat and/or email, unless the User indicates otherwise.
Payment of the price of the purchased goods and shipping costs, which are shown on screen, may be made using the payment methods indicated on screen. To make payment, the User must follow all the instructions shown on screen, providing the following information: a) Type of card; b) Card number; c) Expiry date and d) any other information requested on screen.
As an electronic payment system, Suministros de Jardinería y Viveros, S.L. has installed an e-commerce payment gateway. All data provided for such purposes are encrypted to guarantee maximum security. They are hosted in an SSL-certified secure server. Likewise, Suministros de Jardinería y Viveros, S.L. declares that it does not store the payment data provided by Users through the gateway and such data are only kept during the time the purchase is made and up to the time of withdrawal.
To guarantee its clients maximum security the Distributor reserves the right to ask the User to provide the respective identity and payment method documents before delivering the order.
Suministros de Jardinería y Viveros, S.L. specialises in the distribution of products and this has its own delivery staff.
We also have beneficial commercial agreements with major national and International operators such as MRW, Envialia, Ramoneda, Palibex, Cayco, FedEx, TNT, DB Schenker or Spain TIR to reinforce our delivery capacity.
Our objective is to offer you the best possible service and to that end we look for the option that best meets your needs in terms of price, time and method.
Please indicate your sending preferences when you make your purchase.
Without prejudice to the professionalism of our distribution fleet and transport operators, when you receive your order, please ensure that the package is not damaged and has not been tampered with, and that the packaging materials cover the entire surface.
In the event of doubt, please inspect the entire content of the package in the presence of the person making the delivery or write the words “Pending inspection” next to your signature on the document accrediting the receipt of the shipment.
Our delivery staff and transport agencies shall hand over the purchased goods at the entrance door of the indicated establishment.
If the goods are left inside the warehouse or commercial premises of the Client, this shall be done as a courtesy of the delivery staff and for the account and risk of the Client or their personnel, and Suministros de Jardinería y Viveros, S.L. shall not accept any claims for damages or losses arising during the unloading process.
Once the goods have been received, they must be carefully inspected.
The Client is obliged to notify any breakage or anomaly in the products due to transport within 24 hours after receiving them. Claims for damages caused during transport must be sent to: email@example.com, attaching photos or evidence of the poor condition or breakage of the products due to transport.
Along with the goods, the Client should inspect the delivery note and inform Suministros de Jardinería y Viveros, S.L. of any error or discrepancy between the delivery note and the goods received. The term for formulating this claim is 24 working hours after delivery and after this time no claims shall be accepted.
The User shall have 15 calendar days to withdraw from the purchase, provided the nature of the purchased goods so permits. The 15-day term established above shall take effect from the receipt of the goods by the Buyer. In all cases, it shall be held that the Buyer is aware of their right of withdrawal from the moment they enter the online Store, which requires the Reading and acceptance of these General Terms and Conditions and in all cases from the time of playing the order. Order returns shall be processed through the Customer Service Department in order to permit the collection of the order at the business address or warehouse of the Buyer. Suministros de Jardinería y Viveros, S.L. shall return the amounts received by means of a credit note, but the Buyer shall pay all direct costs incurred in returning the goods within 14 calendar days from the date on which they notify their decision to withdraw from the contract. In the event that the goods purchased by the Client are retuned, the Client shall pay all costs incurred in collecting the goods. Said expenses shall be equal to the shipment costs applicable to the delivery of the goods.
The right of withdrawal and/or termination shall be excluded in cases in which, due to the nature of the purchased goods, it is impossible to return them, without prejudice to the pertinent claim for damages and losses, and in the case of failing to comply with the following conditions:
The goods shall be delivered to our carrier in perfect condition, in closed, sealed packaging that covers the original packaging. The product shall be properly identified and marked with the return reference number provided by the Customer Service Department.
Suministros de Jardinería y Viveros, S.L. shall answer for any lack of conformity between the products and the contract and shall repair or replace the product under the terms established by law.
If the product arrives in poor condition due to transport, the User shall indicate this on the carrier’s delivery note and call our Customer Service Department within the next 24 hours to file the complaint.
You have the right to withdraw from this contract within 15 calendar days without having to justify your decision.
The withdrawal term shall expire 15 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
To exercise your right of withdrawal you should give us your name, your full address and your telephone number and email, if any and inform us of your decision to withdraw from the contract through an unequivocal statement (for instance, a letter sent by post or email) or call the Customer Service Department. To comply with the withdrawal term, you must send the communication related to the exercise of your right of withdrawal before the expiry of the respective term.
In the event that you withdraw, the amounts paid shall not be refunded but a balance in your favour shall be generated for future purchase from our business group. Said balance may be frozen until we have received the goods, or until you have presented proof of having returned them, whichever occurs soonest.
We shall pick up the good/goods or you must return the goods directly to use at any of our warehouses without undue delay and in all cases no later than 14 calendar days after the date on which you notify us of your decision to withdraw from the contract. The term shall be deemed met if the goods are returned before the expiry of said term.
You must pay the direct cost of returning the goods. Said cost is calculated at the approximate cost of sending the goods, in euros.
You will only be responsible for the loss in value of the goods due to handling other than what is strictly necessary to determine the nature, features and operation of the goods.
You should only complete and send this form if you wish to withdraw from the contract:
Send to firstname.lastname@example.org
To the attention of Natural Systems Distribuciones. I hereby inform you of my wish to withdraw from the contract for the purchase of the following goods:
Notwithstanding the above, the right of withdrawal and/or termination is excluded in those cases in which this is impossible due to the nature of the purchased goods is excluded, without prejudice to the respective claim for damages and losses.
Revision: May 2021.Go back to Home Page